Frequently Asked Questions

Everything you need to know about your VixART shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders can take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label for a full refund or exchange.

How do I ensure I choose the right size?

Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

At VixART, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable bamboo fibers to minimize our environmental footprint.

Can I track my package in real-time?

Yes. Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.